At Griffith Hack, we’re using the lens of IP to give clients a fresh perspective on markets, business opportunities, innovation and brands.

Beyond simply protecting IP, we help businesses grow through focusing on the outcomes that support commercial sustainability and innovation.

Part of the IPH Group, we are an established IP services firm with a long history and national presence. Our team is made up of high performing individuals and world-class experts who seek to understand our clients’ needs with curiosity and attentiveness.

As one of Australia's leading intellectual property firms, Griffith Hack has more than 120 years of experience helping clients identify, protect and realise the value of their ideas, innovations and brands. Our multidisciplinary team of patent attorneys, trade mark attorneys and IP lawyers partners with clients across a broad range of industries to deliver strategic and commercially focused intellectual property solutions.

An exciting opportunity is available for an IP Operations Business Analyst to help improve the way work is delivered across the firm.

This position is available on a permanent full-time or part-time basis (0.8 FTE+) and can be based in Sydney, Melbourne, Brisbane or Perth, offering flexibility to work from any of our office locations.

This is a technically skilled, business-facing role for someone with substantial intellectual property experience and strong knowledge of IPMS and casework workflows. Operating beyond requirements gathering, you will combine process analysis, data and technology to identify and shape practical improvements that reduce effort, cost, delay and risk across our IP operations.

Working closely with practitioners, operational teams, technology specialists and project delivery teams, you will act as the bridge between business and technology, translating complex operational needs into evidence-based improvement recommendations and implementation-ready projects.

You will analyse workflows, systems, data and controls to identify unnecessary manual work, administrative effort, bottlenecks, duplication and avoidable hand-offs. You will also identify worthwhile automation, AI and technology-enabled improvement opportunities, support the resolution of complex workflow issues and help ensure implemented changes deliver measurable and sustainable benefits.

We are looking for a collaborative and analytical individual who can move confidently between strategic outcomes, detailed process design and practical operational delivery, while building trusted relationships across the business and facilitating clear decisions across competing priorities.

• Strong understanding of IP practice operations and casework workflows.
• Strong technical literacy across case or practice management systems, workflow platforms, document management, client portals, finance systems and reporting tools.
• Working knowledge of automation, AI and low-code technologies, including how to assess use cases, data needs, integration points, controls and implementation risks.
• Ability to understand system architecture and data flows at a practical level and engage credibly with technical specialists.
• Strong analytical and problem-solving skills with the ability to identify and quantify improvement opportunities.
• Strong awareness of information security, privacy, confidentiality, data quality and governance obligations.
• Ability to move confidently between strategic outcomes, detailed process design and practical operational delivery.
• Excellent written, verbal and facilitation skills, including the ability to explain technical concepts to non-technical audiences.
• Strong stakeholder management skills with the ability to build trusted relationships and influence outcomes across competing priorities.
• High level of initiative, sound judgement and the ability to work autonomously and collaboratively.

Joining Griffith Hack means becoming part of one of Australia's leading intellectual property firms and helping shape the future of how IP services are delivered.

As our IP Operations Business Analyst, you'll have the opportunity to work across the business, partnering with practitioners, operational teams and technology specialists to drive meaningful improvements through process analysis, technology, automation and AI. Your work will have a direct impact on reducing effort, improving workflow efficiency, increasing operational capacity and enhancing the experience of both our people and clients.

We offer:

• Hybrid and flexible working arrangements.
• Full-time or part-time opportunities (0.8 FTE+).
• Ongoing learning and professional development.
• Exposure to firm-wide improvement, automation and AI initiatives.
• A collaborative, inclusive and supportive culture.
• The opportunity to make a measurable impact on how work is delivered across the firm.

If this role sounds like you and you have work rights in Australia, we'd love to hear from you. Please apply via our careers portal and include the following:

• Your CV and contact details.
• A brief outline of why you are interested in this position.

Please Note: This description is an indication of the minimum responsibilities required of the position. It is not intended to define specific duties or responsibilities, or to limit or modify the right of management to assign and direct the work of staff under supervision. It should not be taken to exclude other duties not mentioned that require a similar level of competency or to limit growth or change of responsibilities within the role over time to align to business needs.

Successful candidates will undergo a standard pre-employment screening as part of the hiring process within the IPH Group. This process may include verifying key information such as your identity, qualifications, references, and criminal history. By submitting your application, you acknowledge that you may be required to complete any necessary background checks relevant to the role. Kindly note that only shortlisted applicants will be contacted.