What We Do.
Smart & Biggar has been at the forefront of intellectual property (IP) and technology law for over 125 years. We practice in every area of IP on behalf of an exceptional international clientele, and we are consistently ranked as Canada’s leading IP firm. We are committed to hiring people with different backgrounds and experience, who represent the best talent in their field.
We are part of the IPH Group. IPH Limited is the holding company for intellectual property (“IP”) and associated companies offering a wide range of IP services and products. IPH companies employ a highly skilled multidisciplinary team of over 1,200 people in Australia, Canada, China, Hong Kong SAR, Indonesia, Malaysia, New Zealand, Singapore, and Thailand. IPH companies service a diverse client base of Fortune Global 500 companies, multinationals, public sector research organizations, SMEs, and professional services firms worldwide.
We are passionate about what we do and what we can achieve. The IPH Group is committed to promoting and maintaining a workplace culture of shared respect across companies to enable us all to feel valued and be the best we can be.
The Opportunity.
Smart & Biggar is currently looking for a Business Analyst to join our National Finance Team on a 12-month contract.
As a Business Analyst, you will help lead the implementation of centralized billing and broader finance transformation initiatives across our firm. You'll work cross-functionally with finance, billing, trust, A/R, legal professionals, IT, and operations defining requirements, streamlining processes, and supporting the change management that makes a firm-wide implementation stick. If you love untangling complex workflows, bringing stakeholders along, and seeing your recommendations become reality, this role was built for you.
This role will fill a new vacancy.
Responsibilities.
- Lead discovery sessions and stakeholder consultations across billing, e-billing, trust accounting, cash application, collections, and revenue operations
- Document current and future-state processes, and develop business requirements, user stories, process maps, and gap analyses
- Identify opportunities to standardize billing practices across offices and practice groups
- Act as the primary liaison between business stakeholders, implementation partners, and technical teams
- Partner with project managers on scope, risks, timelines, and phased deployment strategies
- Support change management, including stakeholder engagement, communication planning, training materials, and user readiness
- Support data mapping and cleansing, and define reporting requirements, KPIs, and dashboards
- Validate system workflows against process documentation and flag gaps
Qualifications, competencies and experience.
- Bachelor's degree in Business Administration, Information Systems, Finance, Accounting, or a related field
- 5+ years of Business Analyst experience supporting enterprise transformation and change management
- Strong understanding of financial, revenue, trust, A/R, and billing processes
- Skilled in requirements gathering, process mapping, and stakeholder engagement, with strong Excel and data analysis abilities
- Excellent communication and facilitation skills, with the ability to manage competing priorities
- Law firm or professional services experience, knowledge of legal billing concepts, and familiarity with Elite 3E are strong assets
- CBAP, CCBA, PMP, or Lean Six Sigma certifications are an asset
Compensation.
The base salary for this role will be positioned between $90,000 - $105,000 taking into consideration factors such as location, job-related knowledge, prior experience, qualifications, and internal equity.
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Our recruitment process uses AI-enabled tools to assist with the assessment of applications based on job-related criteria. These tools do not make the final decisions. All decisions related to screening, interviewing and selection are made by our Talent Acquisition and hiring teams.