The Role
We are looking for a bilingual Applications Analyst to join our IT team at IPH Limited in Canada. This role offers the opportunity to work on business-critical applications, supporting day-to-day operations while contributing to system enhancements and ongoing improvements.
As an Applications Analyst, you'll play a hands-on role in supporting, configuring, and optimizing our business applications. You'll work closely with end users, vendors, and internal stakeholders to ensure systems are reliable, efficient, and aligned with business needs.
We are seeking a detail-oriented, proactive, and client-focused individual who thrives in a collaborative environment and is excited to learn and grow.
This role will fill a new vacancy.
Responsibilities
- Provide 2nd level support for business-critical applications
- Administer and support applications across production and non-production environments
- Troubleshoot application issues and deliver timely, sustainable solutions
- Manage system configurations, user administration, and routine maintenance activities
- Assist with reporting, data extracts, and application-related queries
- Monitor system performance and escalate complex issues as appropriate
- Collaborate with business teams and vendors to resolve issues and support enhancements
- Contribute to system upgrades, testing, and project delivery
- Follow change control procedures and support documentation standards
- Identify opportunities for automation, optimization, and continuous improvement
- Provide occasional after-hours support for deployments or critical incidents
- Perform other duties as assigned
Knowledge and Experience
- Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- 2+ years of experience supporting supporting multiple enterprise or business-critical applications
- Exposure to Anaqua, Elite 3E, iManage, or similar enterprise applications is an asset
- Experience installing, configuring, or maintaining enterprise applications is an asset
Skills and Competencies
- Experience supporting enterprise applications and end users in a professional services environment
- Familiarity with business-critical systems such as Anaqua, Elite 3E, iManage or similar platforms is an asset
- Knowledge of SQL, reporting tools, financial systems, or document management systems is an asset
- Understanding of SDLC, testing, and change management processes
- Ability to communicate technical concepts to both technical and non-technical stakeholders
- Strong troubleshooting, analytical, and problem-solving skills
- Highly organized, detail-oriented, and able to manage multiple priorities
- Self-motivated with a positive attitude, strong customer service focus, and willingness to learn
- Strong oral and written communication skills in English and French (as the firms serves a predominantly international clientele whose language of communication is English, fluency in English is a requirement)
Compensation
The base salary for this role will be positioned between $75,000 - $90,000 taking into consideration factors such as job-related knowledge, prior experience, qualifications, and internal equity.
Our recruitment process uses AI-enabled tools to assist with the assessment of applications based on job-related criteria. These tools do not make the final decisions. All decisions related to screening, interviewing and selection are made by our Talent Acquisition and hiring teams.
About Us
IPH Limited is the holding company for intellectual property (“IP”) and associated companies offering a wide range of IP services and products. IPH companies employ a highly skilled multidisciplinary team of approximately 1600 people in Australia, New Zealand, Canada, Singapore, Malaysia, China, Indonesia, Thailand, Philippines and Hong Kong. IPH companies service a diverse client base of Fortune Global 500 companies, multinationals, public sector research organisations, SMEs and professional services firms worldwide.
We are passionate about what we do and what we can achieve. The IPH Group is committed to promoting and maintaining a workplace culture of shared respect across companies to enable us all to feel valued and be the best we can be.
We welcome applications from all qualified individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.